FAQs


Read some of our customers' frequently asked questions below.


Products

 
+ I need additional measurements for your pieces. Where can I find those?

+ Are all of your pieces made in America?

+ Will I be able to find all of the products shown on your website in one of your Bassett stores?

+ Are the online prices the same as the prices in the store?

+ Can I purchase all of your products online?

+ Where is the model number located?

+ Where can I buy Bassett Products?

+ How do I clean my furniture?

+ How do I care for my Cast + Forge Hardware?

+ Do you have instructions on assembling furniture?

+ Can I purchase extra protection for my furniture?

+ What’s the difference between wood and solid hardwood?

+ Do I need a foundation for my bed or headboard?


Orders, Delivery, and Returns

 
+ Does Bassett accept major credit cards?

+ What is the status of my order?

+ How can I order repair parts?

+ How does Bassett deliver?

+ How do I determine what my delivery fee will be?

+ How soon must I schedule delivery?

+ Am I able to pick up my order in store to avoid the delivery fee?

+ What is the status of my order?

+ Will the delivery team be able to remove my old furniture?

+ Do I have to create an account to purchase?

+ Am I able to make changes to my order?

+ Am I able to submit a deposit or down payment or place an order on layaway?

+ What is your return / cancellation policy?

+ Am I able to purchase items outside of the continental US?


Trade Sales

 
+ I’m a licensed interior designer. Does Bassett have an incentive program for me?


Other Questions

 
+ I'm looking for a Bassett store near me and I can't find one on your Store Locator. Why?

+ How can I obtain samples of fabrics?

+ What about my warranty?

+ Where can I purchase Bassett accessories?

+ How do I become a Bassett dealer?

+ How do I get replacement Bassett drawer pulls and other decorative hardware?

+ How do I find discontinued product?

+ Do you offer gift cards?

+ I do not want to receive printed catalogs or emails from Bassett any longer. Can you please remove me from your lists?

+ Does Bassett have financing available?